1. Introduction
At Appraise.net ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our domain name appraisal services.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
Personal Information
We collect the following types of personal information:
- Account Information: Name, email address, password
- Billing Information: Credit card details, billing address (processed securely by Stripe)
- Profile Information: Optional information you provide in your profile
- Communication Data: Messages you send to our support team
Usage Information
We automatically collect information about how you use our services:
- Domain Queries: Domain names you submit for appraisal
- Activity History: Your appraisal history and service usage patterns
- Subscription Data: Current plan, credit balance, payment history
- Device Information: IP address, browser type, operating system
- Log Data: Access times, pages viewed, referring URLs
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your login session
- Remember your preferences
- Analyze service usage and performance
- Provide personalized content
3. How We Use Your Information
We use your information for the following purposes:
| Purpose |
Information Used |
Legal Basis |
| Provide domain appraisal services |
Account info, domain queries, usage data |
Contract performance |
| Process payments and billing |
Billing information, subscription data |
Contract performance |
| Maintain and improve services |
Usage data, log data, device information |
Legitimate interest |
| Customer support |
Account info, communication data |
Contract performance |
| Security and fraud prevention |
All collected information |
Legitimate interest |
| Marketing communications |
Contact information |
Consent |
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
- Payment Processing: Stripe processes all payment information securely
- Cloud Infrastructure: Hosting and database services
- Analytics: Website analytics and performance monitoring
- Customer Support: Support ticket management systems
Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal obligations
- Protect our rights and property
- Prevent fraud or abuse
- Protect user safety
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted in transit and at rest
- Access Controls: Strict access controls and authentication
- Regular Audits: Security assessments and vulnerability testing
- Secure Infrastructure: Protected servers and databases
- Payment Security: PCI-compliant payment processing through Stripe
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information for the following periods:
- Account Data: Until you delete your account plus 30 days
- Billing Records: 7 years for tax and legal compliance
- Usage Logs: 12 months for service improvement
- Support Communications: 3 years for quality assurance
- Marketing Data: Until you unsubscribe plus 2 years
We may retain anonymized or aggregated data indefinitely for research and analytics purposes.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
General Rights
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
GDPR Rights (EU Users)
- Right to rectification
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to object to processing
- Right to withdraw consent
CCPA Rights (California Users)
- Right to know what personal information is collected
- Right to know whether personal information is sold or disclosed
- Right to say no to the sale of personal information
- Right to access personal information
- Right to delete personal information
- Right to equal service and price
To exercise these rights, contact us at privacy@appraise.net
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
- Adequacy decisions by the European Commission
- Standard contractual clauses
- Binding corporate rules
- Certification schemes
9. Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will delete such information promptly.
10. Third-Party Services
Our website may contain links to third-party services. This Privacy Policy does not apply to third-party websites or services. We encourage you to read the privacy policies of any third-party services you use.
Stripe Payment Processing
We use Stripe for payment processing. Stripe's privacy policy governs their collection and use of your payment information. We do not store complete credit card numbers or CVV codes on our servers.
11. Cookie Policy
We use the following types of cookies:
- Essential Cookies: Required for the website to function properly
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Help us understand how users interact with our website
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookies through your browser settings, but disabling essential cookies may affect website functionality.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a prominent notice on our website
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
13. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@appraise.net
- Data Protection Officer: dpo@appraise.net
- Address: Appraise.net
6424 E Greenway Pkwy Ste 100
Scottsdale, AZ 85254
United States
For EU users, you also have the right to lodge a complaint with your local data protection authority.