Credits & Billing

Credits are our simple pay-per-use system:

• Realtime appraisals cost 3 credits, batch processing 2 credits per domain, cached 1 credit
• Credits are deducted only when you get results
• Check your balance anytime in the top navigation
• Get low balance warnings before running out
• Subscription credits roll over while your subscription is active
• All credits are forfeited if you cancel your subscription

Purchase credits through volume pricing - the more you buy, the more you save. All packages are available to paid subscribers:

If your subscription payment fails, we understand that sometimes these things happen. Here's our fair and transparent grace period process:

14-Day Grace Period

When a payment fails, your subscription enters a "past due" status. During this 14-day period:

• Your credits remain fully usable - Continue using the service normally
• We'll send you email reminders to update your payment method
• Stripe will automatically retry your payment a few times

Days 14-30: Suspension Period

If payment isn't received within 14 days:

• Your subscription will be suspended
• Your credits will be frozen (not lost yet!)
• You won't be able to use appraisal features
• Simply update your payment method to restore full access instantly

After 30 Days: Cancellation

If payment still isn't received after 30 days:

• Your subscription will be cancelled
• Remaining credits will be forfeited
• You can always resubscribe in the future

How to Resolve

To update your payment method at any time:

1. Go to your Subscription page
2. Click "Update Payment Method"
3. Enter your new card details
4. Your subscription will be restored immediately

Common Payment Issues

• Insufficient funds - Ensure your account has enough balance
• Card expired - Update to a current card
• Bank blocked the charge - Contact your bank to authorize payments to Appraise.net
• Incorrect billing address - Make sure your address matches your card

If you're having trouble, just reply to any of our payment reminder emails and we'll help you out!

Your credit pricing depends on two factors:

• Subscription plan: Determines which credit tiers you can access
• Purchase quantity: Larger quantities unlock better per-credit pricing
• Plan discounts: Some plans include additional discounts on credit purchases

Your subscription has been suspended because payment hasn't been received for 14 or more days.

What This Means

• Your credits have been frozen - they're not lost, just inaccessible
• You cannot use appraisal features until payment is made
• You have a limited time to restore your subscription before credits are forfeited

How to Restore Your Subscription

1. Go to your Subscription page
2. Click "Update Payment Method"
3. Enter a valid payment method
4. Your subscription and credits will be restored immediately

Important Timeline

If payment isn't received within 30 days of the original failed payment:

• Your subscription will be permanently cancelled
• Your frozen credits will be forfeited

Don't wait - update your payment method now to restore full access!

Absolutely. We want to reassure you that Appraise.net never stores or has access to your credit card details. When you enter your payment information, it goes directly to Stripe, our payment processor, through their secure checkout system. We only receive a confirmation that the payment was successful - your actual card number, CVV, and other sensitive details are never visible to us or stored on our servers.

Stripe is one of the world's most trusted payment platforms, processing billions of dollars for companies like Amazon, Google, Shopify, and millions of other businesses. They maintain the highest security standards:

• PCI DSS Level 1 certification - The highest level of payment security certification in the industry
• Bank-level encryption - Advanced encryption and security measures protect all transactions
• Fraud detection and prevention - Sophisticated algorithms protect against unauthorized charges
• Support for all major credit cards - Visa, Mastercard, American Express, and more
• Alternative payment methods - Amazon Pay and other secure options available at checkout

We offer refunds for unused credits within 30 days of purchase. Subscription refunds are handled on a case-by-case basis. Contact support for assistance with any billing issues.

All subscription plans have access to all credit pack tiers (100+ credits):

1. Any paid subscription (Starter, Professional, Business, or Enterprise) unlocks all credit tiers
2. Purchase larger packs for better per-credit pricing (up to 64% savings)
3. Consider annual billing for 20% subscription savings
4. All credit pack purchases never expire while your subscription is active

You can access receipts and invoices for all your payments in several ways:

From Your Subscription Page

Visit your Subscription page and look for the Receipts & Invoices section in the sidebar. You will see a list of all your past payments with a "View" link next to each one. Clicking this opens a detailed invoice you can view, print, or save as PDF.

From Payment Confirmation Emails

Every time a payment is processed (subscription renewal or credit pack purchase), you will receive an email with a View & Print Receipt button. This opens your Stripe-hosted invoice which includes all transaction details.

What is Included on the Receipt

• Date of payment
• Amount charged
• Description of the purchase (plan name or credit pack)
• Any discounts applied
• Payment method used (last 4 digits of card)
• Unique invoice number

For Business or Tax Purposes

The Stripe-hosted invoices are professional receipts suitable for expense reporting, tax records, and accounting purposes. You can print them or save as PDF using your browser print function (Ctrl+P or Cmd+P).

If you need a receipt for a past purchase and cannot find it, please contact support@appraise.net with your account email and approximate purchase date.