Technical Support

Try these troubleshooting steps:

1. Check that you're using the correct email address
2. Use the "Forgot Password" link to reset your password
3. Clear your browser cache and cookies
4. Try logging in from an incognito/private browser window
5. Disable browser extensions that might interfere

Appraisals typically complete in under 15 seconds. If you're experiencing delays:

• Check your internet connection
• Refresh the page and try again
• Ensure the domain name is formatted correctly
• Contact support if delays persist

If you see "Security verification failed" when logging in, it usually means your browser is blocking reCAPTCHA, which we use to protect against automated attacks.

Common causes:

• Ad blockers (uBlock Origin, AdBlock Plus, etc.)
• Privacy extensions (Privacy Badger, Ghostery, etc.)
• Brave browser with Shields enabled
• Corporate firewalls blocking Google services
• VPN or proxy interfering with requests

Solutions:

1. Disable ad blocker temporarily for appraise.net
2. If using Brave, click the lion icon and turn off Shields for this site
3. Try a different browser (Chrome or Firefox without extensions)
4. Try incognito/private mode with extensions disabled
5. Check your firewall allows connections to google.com

If none of these work, contact us with your email address and we can whitelist your account to bypass the security check.

If you experience payment issues:

• Check your email for a payment confirmation
• Refresh your dashboard to see updated balance
• Check if your bank blocked the transaction
• Contact support with your transaction ID

The contact form is available only to registered users who are logged in. This helps us:

• Pre-populate your name and email address for convenience
• Link your inquiry to your account for faster resolution
• Provide context about your subscription and usage history
• Prevent spam and ensure legitimate support requests

If you're not yet registered, you can create a free account to access the contact form.