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Technical Support

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I'm having trouble logging in

Try these troubleshooting steps:

  1. Check that you're using the correct email address
  2. Use the "Forgot Password" link to reset your password
  3. Clear your browser cache and cookies
  4. Try logging in from an incognito/private browser window
  5. Disable browser extensions that might interfere
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Appraisals are taking too long

Appraisals typically complete in under 15 seconds. If you're experiencing delays:

  • Check your internet connection
  • Refresh the page and try again
  • Ensure the domain name is formatted correctly
  • Contact support if delays persist
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I was charged but didn't receive credits

If you experience payment issues:

  • Check your email for a payment confirmation
  • Refresh your dashboard to see updated balance
  • Check if your bank blocked the transaction
  • Contact support with your transaction ID
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Who can access the contact form?

The contact form is available only to registered users who are logged in. This helps us:

  • Pre-populate your name and email address for convenience
  • Link your inquiry to your account for faster resolution
  • Provide context about your subscription and usage history
  • Prevent spam and ensure legitimate support requests

If you're not yet registered, you can create a free account to access the contact form.

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How do I contact support?

Support Channels & Response Times:

  • Email: support@appraise.net
  • General Inquiries: 1-3 business days
  • Technical Support: Generally under 24 hours
  • Billing Issues: Up to 1 business day
  • Business Partnerships: 1-2 business days
  • Priority Support: Available for Professional+ subscribers
  • Phone Support: Available for Enterprise subscribers

Include your account email, subscription plan, and detailed description of the issue for fastest resolution.

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