Troubleshooting the extension
Most problems come down to the browser session, credits or the page the extension is running on. Here is what each message means and what to do.
"Sign in to Appraise.net to continue."
Your session expired or you signed out. Sign in at appraise.net/login in this browser, then run the appraisal again.
"Not enough credits."
The panel shows what you have and what the request needs, with a Buy credits link. Nothing is charged for a request that can't be fulfilled. See how to buy additional credits.
"Your plan can't spend credits."
The account has no active plan or the subscription is suspended; the Fix plan link takes you to your profile.
The panel doesn't open on a page
The extension can't run on browser pages such as chrome:// or the Web Store, on PDFs, or inside some iframes. Try a normal web page. If a site blocks it, use the toolbar popup instead.
A domain I can see isn't in the extract list
The extractor only takes text that is rendered on the page. Domains drawn as images, inside embedded frames, or revealed only on hover are missed; highlight them and use the right-click menu instead. If a visible domain is consistently missed, send the page URL to support@appraise.net.
Batch finished but the panel didn't update
Open the toolbar popup and click Refresh, then Show next to the batch. The results are also under My Appraisals.
Rate limited
We allow 20 new real-time appraisals per minute per account; the panel tells you when to retry. For longer lists, batch mode has no such limit. See Live or batch: which should I pick and what does each cost?