How does the credit system work?

Credits are our simple pay-per-use system: Realtime appraisals cost 3 credits, batch processing 2 credits per domain, cached 1 credit Credits are deducted only when you get results Check your balance anytime in the top navigation Get low balance warnings before running out Monthly subscription credits expire at billing cycle end Purchased credit pack credits never expire (with active subscription)

How do I buy additional credits?

Purchase credits through volume pricing - the more you buy, the more you save. All packages are available to paid subscribers: 100 Credits Starter package

Why does my payment show "Domaincracy LLC" instead of "Appraise.net"?

Domaincracy® LLC is the legal business entity that operates Appraise.net. When you see "Domaincracy® LLC" on your credit card statements, bank transactions, or payment receipts, that is us! Quick Answer: Domaincracy® LLC is Appraise.net parent company. All payments are processed under this legal entity name. Understanding the Relationship Appraise.net is our AI-powered domain valuation service (the product you use) Domaincracy® LLC is our parent company and legal business entity All subscriptions, credit purchases, and payments are processed through Domaincracy® LLC Your payment security is managed by Stripe - we never store your payment information About Domaincracy Domaincracy is dedicated to building powerful tools and resources for domain investors and digital entrepreneurs. Appraise.net is our flagship product, and we are constantly expanding our ecosystem of domain industry tools. Visit Domaincracy.com to learn more about our company and explore additional resources for domain professionals. Still have questions about billing? If you have any concerns about charges from Domaincracy® LLC, please contact our support team and we will be happy to help clarify. Related articles: Subscription Pricing • Company Information

What happens if my subscription payment fails?

If your subscription payment fails, we understand that sometimes these things happen. Here's our fair and transparent grace period process: 14-Day Grace Period When a payment fails, your subscription enters a "past due" status. During this 14-day period: Your credits remain fully usable - Continue using the service normally We'll send you email reminders to update your payment method Stripe will automatically retry your payment a few times Days 14-30: Suspension Period If payment isn't received within 14 days: Your subscription will be suspended Your credits will be frozen (not lost yet!) You won't be able to use appraisal features Simply update your payment method to restore full access instantly After 30 Days: Cancellation If payment still isn't received after 30 days: Your subscription will be cancelled Remaining credits will be forfeited You can always resubscribe in the future How to Resolve To update your payment method at any time: Go to your Subscription page Click "Update Payment Method" Enter your new card details Your subscription will be restored immediately Common Payment Issues Insufficient funds - Ensure your account has enough balance Card expired - Update to a current card Bank blocked the charge - Contact your bank to authorize payments to Appraise.net Incorrect billing address - Make sure your address matches your card If you're having trouble, just reply to any of our payment reminder emails and we'll help you out!

What determines my credit pricing?

Your credit pricing depends on two factors: Subscription plan: Determines which credit tiers you can access Purchase quantity: Larger quantities unlock better per-credit pricing Plan discounts: Some plans include additional discounts on credit purchases Subscription Plan Discounts: Professional: 15% additional discount on credit purchases Business: 20% additional discount on credit purchases Enterprise: 25% additional discount on credit purchases These discounts apply on top of the tier pricing shown above.

Is my payment information secure?

Absolutely. We want to reassure you that Appraise.net never stores or has access to your credit card details. When you enter your payment information, it goes directly to Stripe, our payment processor, through their secure checkout system. We only receive a confirmation that the payment was successful - your actual card number, CVV, and other sensitive details are never visible to us or stored on our servers. Stripe is one of the world's most trusted payment platforms, processing billions of dollars for companies like Amazon, Google, Shopify, and millions of other businesses. They maintain the highest security standards: PCI DSS Level 1 certification - The highest level of payment security certification in the industry Bank-level encryption - Advanced encryption and security measures protect all transactions Fraud detection and prevention - Sophisticated algorithms protect against unauthorized charges Support for all major credit cards - Visa, Mastercard, American Express, and more Alternative payment methods - Amazon Pay and other secure options available at checkout Additional security options: You'll notice in the checkout that you can use alternative payment methods like Amazon Pay if you prefer, which adds another layer of separation since you'd be authenticating through Amazon's system rather than entering card details directly.

We offer refunds for unused credits within 30 days of purchase. Subscription refunds are handled on a case-by-case basis. Contact support for assistance with any billing issues.

How do I get access to credit packs?

All subscription plans have access to all credit pack tiers (100+ credits): Any paid subscription (Starter, Professional, Business, or Enterprise) unlocks all credit tiers Purchase larger packs for better per-credit pricing (up to 64% savings) Consider annual billing for 20% subscription savings All credit pack purchases never expire while your subscription is active Tip: Business and Enterprise subscribers often save more on credit purchases than the cost of upgrading their subscription.

Why is my subscription suspended?

Your subscription has been suspended because payment hasn't been received for 14 or more days.

What This Means

Your credits have been frozen - they're not lost, just inaccessible
You cannot use appraisal features until payment is made
You have a limited time to restore your subscription before credits are forfeited

How to Restore Your Subscription

Go to your Subscription page
Click "Update Payment Method"
Enter a valid payment method
Your subscription and credits will be restored immediately

Important Timeline

If payment isn't received within 30 days of the original failed payment:

Your subscription will be permanently cancelled
Your frozen credits will be forfeited

Don't wait - update your payment method now to restore full access!

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